Welcome to Jo Malone London Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below: Step One: Finding an item and adding to your shopping bag Find the item you desire by either going through the category pages, or using on-site search. Once you've found the product you want, select the size and then click "add to bag". You can either rollover a product image and click on the Quickshop button and then click "add to bag", or for additional product information, click on the product name or 'view details' link. From the product detail page select add to bag" to place the item in your bag. You will be able to increase or decrease the quantity in your shopping bag. Step Two: The shopping bag When you've finished shopping, click the shopping bag icon found on each page. The shopping bag is where you check if the products in your bag are correct, and have the option to change the quantities you're ordering. To continue to purchase, click the checkout button. Step Three: Order details The next page will ask you to sign in, or register (if you have not already done so), and then provide billing and delivery address details. If you have already saved these in your Account Profile you won't have to fill them out again. Here you will also be asked to choose one of our five delivery options, and have the option to gift-wrap your order. You can also select the multiship option to arrange for parts of your order to be sent to any UK address of your choice. Step Four: Confirmation Once you've confirmed your order you will see a confirmation page that gives you your unique reference number and the total sum deducted from your credit or debit card account. You can print this page for your reference, or alternatively wait until you receive this information in an order confirmation email. The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records. If you have any questions, please contact us . View Bag Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area. Deleting Items from your Shopping Bag If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

Optimal Monitor Settings

This site is best viewed with Google Chrome and a minimum monitor resolution of 1024 x 768. Please note that monitors display colours differently based upon their settings.

Internet Browser Requirements

Our site works best with Google Chrome on PCs. We also support Firefox 3 and Microsoft Edge for PCs and MACs, Safari 2.0.4 on MAC only.

Temporarily Out of Stock If a basic stock item is unavailable on jomalone.co.uk it will show as out of stock, and you can request to receive an email when the product comes back into stock. Alternatively, you can visit one of our Jo Malone London stores. Please click here to find your nearest store.

Maximum Purchase Policy

We regret that we must limit orders to no more than six (6) units of any item, with a maximum purchase of £2500 per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions, please Contact Us and we will be happy to assist.

Complimentary Gift Wrap Service

Whether a treat for yourself, or a gift for a loved one you can choose for your order to arrive wrapped in the iconic cream box tied with the black ribbon. You can do this at the checkout process. Find out more here . If you are sending a gift, you may choose to include a gift card on which we will carefully print your personal message, also at no cost.

The following Credit/Debit cards are accepted for payment: American Express Maestro/Switch MasterCard Visa Visa Debit Visa Electron Please note that with the above payment options full payment will be taken immediately at checkout. We’re sorry, we do not accept: Cheques Postal Orders Important information: For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Shopping online | Jo Malone London Unione europea

Acquisti

Come fare acquisti online 

Benvenuto a Jo Malone London Online. Fare acquisti è facile, conveniente e sicuro. Seleziona il prodotto che desideri acquistare e segui le istruzioni qui sotto:

Passaggio uno: trovare un articolo e aggiungerlo al tuo carrello

Trova l’articolo che desideri effettuando una ricerca all’interno delle categorie o utilizzando il nostro strumento di ricerca nel sito.

Una volta trovato il prodotto desiderato, seleziona la misura desiderata e fai clic su “aggiungere al carrello”.

You can either rollover a product image and click on the Quickshop button and then click "add to bag", or for additional product information, click on the product name or 'view details' link. Dalla pagina dei dettagli del prodotto seleziona “aggiungere al carrello” per mettere l’articolo nel tuo carrello.

Potrai aumentare o diminuire la quantità del prodotto selezionato all’interno del tuo carrello.

Passaggio due: il carrello
Quando hai terminato con lo shopping, fai clic sull’icona Carrello presente su ogni pagina. Il Carrello è dove controlli che i prodotti nel tuo carrello sono corretti e dove hai la possibilità di modificare le quantità che ordini. Per continuare con l’acquisto, fai clic sul pulsante checkout.

Passaggio tre: dettagli dell’ordine
La pagina successiva ti chiederà di accedere o registrarti (se ancora non l’hai fatto) e, successivamente, di fornire il tuo indirizzo di fatturazione e di spedizione. Se hai già salvato questi dettagli nel tuo Profilo account non dovrai inserirli di nuovo. Here you will also be asked to choose one of our five delivery options, and have the option to gift-wrap your order. You can also select the multiship option to arrange for parts of your order to be sent to any UK address of your choice.

Passaggio quattro: conferma
Una volta che hai confermato l’ordine vedrai una pagina di conferma con il tuo numero di riferimento unico e l’importo totale detratto dalla carta di credito o di debito. Puoi stampare questa pagina e tenerla come riferimento o aspettare di ricevere queste informazioni con una conferma dell’ordine tramite e-mail. L’e-mail riporterà tutti i dettagli degli articoli acquistati, gli indirizzi di consegna, le modalità di spedizione e di imballaggio, che potrai conservare per future necessità. If you have any questions, please contact us.

Visualizzare carrello
Fai clic sull’icona Carrello per visualizzare il tuo carrello con la lista degli articoli selezionati per l’acquisto, le quantità selezionate per ogni articolo e il costo totale dell’acquisto. In questa sezione puoi eliminare gli articoli o modificare le quantità selezionate.

Eliminare articoli dal carrello
Se desideri eliminare un articolo dal tuo Carrello, vai su “Visualizza Carrello” e seleziona il link “Rimuovi” sotto il nome del prodotto. L’articolo verrà rimosso dal tuo carrello.

Codici di offerta

Applying an Offer Code

To successfully apply an offer code to your order, you will need to be signed into your online account with email address and password.

Before entering your offer code, please fully read the Terms & Conditions associated with the offer/promotion, to ensure that your order meets the qualifying terms to be applied.

Only one offer code may be used per order and offer codes cannot be used in conjunction with any other offers, including but not limited to sale items, new launches, gift sets, limited editions.

NOTA: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer.

Troubleshooting

Please ensure you are signed into your account at the time of placing the order before entering the offer code.

Check that your order does not contain any sale items, new launches, gift sets, or limited edition items.

Please ensure that the offer code being applied is formatted correctly, e.g. be aware of capital letters and any special characters.

NOTA: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer. If an offer does not appear to have applied to your order, please check your order qualifies before completing the transaction, as this will not auto-apply after checkout.

Product Recommendations/Advice

Impostazioni del monitor 

Requisiti del browser internet

Sicurezza online 

At Jo Malone London Online UK, we understand how important security is to you and we are committed to making your internet shopping a positive experience. Ti garantiamo sicurezza per ogni transazione e ogni informazione personale che ci fornisci.
When you place an order at jomalone.co.uk, we encode your information using Secure Socket Layer (SSL) encryption technology. Questa è la tecnica di sicurezza di acquisti online più avanzata fino ad oggi.

Affinché la crittografia venga eseguita, il tuo browser deve possedere il protocollo SSL. I browser con questo software includono:

Internet Explorer 6,0 o superiore

Mozilla Firefox 2.0.4 o superiore

Safari 2.0.4 o superiore

ISIS & IDIS Accreditation

jomalone.co.uk has been certified with Internet Shopping Is Safe (ISIS) & Internet Delivery Is Safe (IDIS) accreditations. Consumers can shop online with confidence wherever they see the ISIS & IDIS logos because it certifies that the retailer has:

Registered with the ISIS programme and undertaken to trade in a manner that is Legal, Decent, Honest, Truthful and Fair.

Had its web site and service reviewed and monitored by IMRG.

Had its Business, VAT and Data Protection registrations checked by IMRG.

Clear, simple to understand delivery information before you place your order.

Convenient and reliable delivery service within the agreed time frame.

A clear returns process, with any limitations / conditions notified prior to purchase

Disponibilità degli articoli

Limite massimo di acquisto

Servizio di confezione regalo in omaggio 

Incisioni

The following products only may be engraved: all 30ml products, all 100ml products, 200ml bath oil, Home candle, Deluxe candle, Luxury candle.
Only one engraving per item to a maximum of 30 characters is possible. Only characters A-Z and 1-10 may be used for engraving.
The engraving service costs £15 per product engraved.
Payment for engraved products must be made prior to the commencement of the engraving.

Orders for engraved products cannot be cancelled or changed once engraving work has started on them. It is your responsibility to supply clear written instructions for your engraving. We will not be responsible for errors caused as a result of unclear or misleading instructions. We are not responsible for customer generated mistakes, errors or defects including spelling, typographical or grammatical errors, order quantity, or other ordering errors. To prevent these errors from happening, please review your order carefully before submitting.
Gli articoli incisi possono essere resi sono in caso di difetti.

Engraving will take up to one week – no fast track delivery options will be available.
All personalised items with expletive language will be rejected. All personalised items will be engraved in English.
Engraving must be ordered at the time of purchase and cannot be revised after the order is accepted.

Modalità di pagamento

Le seguenti carte di credito/debito sono accettate per il pagamento:

American Express
Maestro/Switch
MasterCard
Visa
Visa Debit
Visa Electron

Please note that with the above payment options full payment will be taken immediately at checkout.

Siamo spiacenti, non accettiamo:

Assegni
Vaglia postali

Informazioni importanti:
Per la tua sicurezza e per evitare transazioni fraudolente, il tuo nome e indirizzo di fatturazione devono corrispondere a quelli della carta di credito utilizzata per il pagamento. Ci riserviamo il diritto di annullare ogni ordine che non corrisponde a questo criterio.

Servizio clienti

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Servizio clienti

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